Are credit purchases refundable if I have not used them?

Yes, credit purchases are refundable within 48 hours of the transaction if no credits have been used. After that window, the purchase is considered final and non-refundable.

What should I do if a premium report was not delivered correctly?

If you experienced a technical issue where a report was not delivered or was incomplete, contact us within 7 days with your order number and details. We will restore credits or issue a refund for that specific transaction.

How long does it take to receive a refund after approval?

Refunds are typically processed within 5 to 10 business days for credit cards, 3 to 5 business days for PayPal, and up to 15 business days for bank transfers. You will receive an email notification once the refund is initiated.

Can I get a refund for a gift card or promotional credit?

No, gift cards and promotional credits are non-refundable. They cannot be exchanged for cash or refunded to the purchaser.

What happens if my payment method is expired when a refund is issued?

If the original payment method is expired or closed, we may issue the refund as store credit to your YesAstrology account. Contact support to discuss alternative options.

What does Refund Policy show?

Refund Policy summarizes the main themes, context and result signals that matter most for interpretation.

Refund Policy

Our refund policy explains the terms for subscriptions, credit purchases, and premium reports. Find out what is refundable, how to request a refund, and how long processing takes.

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At YesAstrology, we want you to feel confident in every purchase you make, whether it is a subscription to unlock daily horoscopes, a bundle of credits for personalized reports, or a one-time premium reading. Our refund policy is designed to be fair, transparent, and straightforward so that you know exactly what to expect if something does not work out as planned. We understand that astrology is deeply personal, and sometimes a purchase may not align with your expectations or needs.

This policy covers all types of transactions on yesastrology.com, including subscription plans, credit purchases, and premium report downloads. We have structured it to protect both you and our platform, ensuring that refund requests are handled consistently and promptly. Before making a purchase, we encourage you to review the specific terms that apply to your transaction type. If you ever have questions, our support team is ready to help.

Below, you will find a detailed breakdown of what is refundable, what is not, how to submit a request, and how long it takes to receive your money back. This information is intended to answer the most common questions and help you make informed decisions when using our services.

Overview of Our Refund Policy

Our refund policy applies to all purchases made through YesAstrology, including subscriptions, credit bundles, and individual premium reports. We aim to balance customer satisfaction with the digital nature of our products, which cannot be returned or resold once accessed. The core principle is that if you have not yet used or accessed the content you paid for, you are likely eligible for a full refund within a specified time window.

For subscription services, you have 14 days from the initial purchase date to request a cancellation and refund, provided you have not already consumed more than 10% of the subscription period. For credit purchases, once credits are added to your account, they are considered delivered and non-refundable unless a technical error occurred. Premium reports are eligible for a refund within 7 days of purchase only if the report has not been viewed or downloaded.

This policy does not cover promotional or discounted items unless stated otherwise at the time of purchase. We reserve the right to decline refund requests that fall outside these guidelines, such as those made after the stated period or for products that have been fully consumed. If you believe an exception should be made due to a technical issue or billing error, please contact us with the details.

Subscription Purchases

Subscription plans at YesAstrology give you ongoing access to premium features such as daily horoscopes, extended chart interpretations, and ad-free browsing. Because these are recurring services, the refund policy is tied to the unused portion of your subscription term. If you cancel within the first 14 days of a monthly or annual plan, and you have not used more than 10% of the paid period, you are entitled to a full refund.

For example, if you purchase a monthly subscription on the 1st and cancel on the 5th, you have used roughly 16% of the term, which exceeds the 10% threshold. In that case, a refund may be prorated or declined depending on the specific circumstances. If you cancel on the 3rd, you are within the threshold and eligible for a full refund. Annual subscriptions follow the same logic but with a 14-day window from the purchase date.

Renewals are handled differently. If your subscription auto-renews, you have 7 days after the renewal charge to request a refund for that renewal period, provided you have not accessed more than 10% of the new term. To avoid unexpected charges, we recommend turning off auto-renewal in your account settings at least 24 hours before the renewal date. You can continue using the service until the current period ends.

Prorated Refunds for Mid-Cycle Cancellations

If you cancel a subscription after the 14-day window but still have unused days, you may receive a prorated refund for the remaining portion. This applies only to annual plans and is calculated based on the number of full days left in the billing cycle. Monthly plans do not qualify for prorated refunds after the initial 14 days.

To request a prorated refund, contact our support team within 30 days of the cancellation date. Include your order number and the reason for cancellation. We will review the request and issue a refund for the unused days, minus a small processing fee. This ensures that you are not paying for time you will not use.

Credit Purchases and Usage

Credits are a flexible way to pay for individual services on YesAstrology, such as detailed chart reports, compatibility analyses, or tarot readings. When you buy a credit bundle, the credits are added to your account instantly and can be used at any time. Because credits are considered a prepaid balance, they are non-refundable once the purchase is complete, except in cases of technical error or duplicate charges.

If you purchase a bundle but have not used any credits yet, you may request a refund within 48 hours of the transaction. After that window, the credits are considered accepted and cannot be returned. This policy helps us maintain the integrity of our digital inventory and prevents abuse of the refund system.

If you experience a technical issue where credits were deducted but the service was not delivered, we will restore the credits or issue a refund for that specific transaction. Please report such issues within 7 days of the incident. We will investigate and resolve the problem promptly, usually within 2 business days.

What Happens to Unused Credits?

Unused credits remain in your account indefinitely and do not expire. You can save them for future use or combine them with new bundles. If you decide to close your account, any remaining credits are forfeited unless you request a refund within 48 hours of purchase. We recommend using credits within a reasonable timeframe to get the most value from your purchase.

Eligible Refund Requests

Not every purchase qualifies for a refund, but we have defined clear scenarios where you can expect a positive outcome. The most common eligible situations include: you accidentally purchased the wrong subscription plan, you experienced a technical glitch that prevented access to paid content, or you changed your mind within the grace period and have not used the service. Each case is evaluated based on the product type and the time elapsed since purchase.

For subscriptions, as mentioned, you have 14 days from the initial charge to cancel and receive a full refund, provided usage is under 10%. For premium reports, you have 7 days from purchase to request a refund if the report has not been opened or downloaded. For credit bundles, you have 48 hours to request a refund if no credits have been spent.

If you believe your situation qualifies but falls outside these windows, you can still submit a request. We review each one individually and may grant exceptions for documented technical errors, billing mistakes, or other extenuating circumstances. To improve your chances, provide clear evidence such as screenshots, order numbers, and a detailed explanation.

Non-Refundable Transactions

Some transactions are strictly non-refundable due to the nature of digital content and the immediacy of delivery. These include: any premium report that has been viewed or downloaded, even partially; credit bundles where any credits have been used; subscription renewals where more than 10% of the new term has been consumed; and any purchase made with a promotional code or discount that explicitly states it is non-refundable.

Additionally, gift cards and promotional credits are non-refundable. If you receive a gift card as a present, it cannot be exchanged for cash or refunded to the purchaser. Similarly, any credits earned through referral programs or loyalty bonuses are not eligible for refunds. These are considered promotional incentives rather than purchased items.

We also do not refund purchases made through third-party platforms, such as app stores, unless the third party's own refund policy applies. In those cases, you must contact the platform directly. YesAstrology cannot process refunds for transactions that were not handled through our website. If you are unsure whether a purchase is refundable, check the product page or contact us before buying.

Examples of Non-Refundable Items

A premium compatibility report that has been downloaded and read.
A monthly subscription where the user accessed daily horoscopes for 15 days.
A credit bundle where 2 out of 10 credits were used for a chart calculation.
A discounted annual plan purchased during a flash sale marked as final sale.

These examples illustrate the most common non-refundable scenarios. If your situation matches one of these, we kindly ask you to review the policy before submitting a request, as it will likely be declined.

How to Request a Refund

Requesting a refund is a straightforward process designed to minimize hassle. You can initiate a request by visiting the Refund Policy page and clicking the contact link, or by navigating to the support section in your account dashboard. We recommend using the dedicated refund request form, which asks for your order number, the product or service in question, and a brief reason for the request.

Alternatively, you can email our support team directly from the email address associated with your account. Include the same information: order number, product name, and reason. To speed up processing, attach any relevant evidence such as screenshots of errors or confirmation emails. We aim to acknowledge receipt of your request within 24 hours on business days.

Once submitted, your request enters our review queue. We will evaluate it against the eligibility criteria outlined in this policy. If approved, the refund will be processed to your original payment method. If declined, we will explain why and offer alternatives where possible, such as credit restoration or a service exchange. We strive to respond to every request within 3 business days.

Information You Need to Provide

Full name and email address used during purchase.
Order number (found in your confirmation email or account history).
Date of purchase and amount paid.
Specific reason for the refund request.
Any supporting documentation (screenshots, error messages).

Providing complete information helps us process your request faster. Incomplete submissions may be delayed or returned for additional details.

Processing Times

Once your refund is approved, the time it takes for the money to appear in your account depends on your payment method and financial institution. For most credit card and debit card payments, the refund is processed within 5 to 10 business days after approval. PayPal and other digital wallets may reflect the refund within 3 to 5 business days. Bank transfers can take up to 15 business days in rare cases.

We process refunds in batches twice a week, typically on Mondays and Thursdays. If your request is approved on a Tuesday, it will likely be included in the Thursday batch. This schedule helps us maintain accuracy and consistency. You will receive an email notification when the refund is initiated, and again when it is completed.

If you have not received your refund after the estimated timeframe, first check your payment account for pending transactions. Sometimes refunds appear as pending for a few days before posting. If more than 15 business days have passed and you still see no activity, contact our support team with your refund approval ID, and we will investigate with the payment processor.

Factors That May Delay Your Refund

Delays can occur for several reasons: your bank may have additional processing steps, the refund may require manual review if the purchase was made with a foreign currency, or the original payment method may be expired or closed. In the last case, we may issue the refund as store credit instead. We recommend keeping your payment information up to date to avoid such issues.

Policy Updates

YesAstrology reserves the right to update this refund policy at any time to reflect changes in our services, payment processing partners, or legal requirements. When we make material changes, we will notify users via email and post a notice on the website. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically to stay informed.

If you have an active subscription or unused credits at the time of a policy change, the new terms will apply to future transactions only. Existing purchases and balances will be governed by the policy in effect at the time of purchase, unless the change is required by law. This protects your rights while allowing us to improve our offerings.

If you disagree with a policy update, you may cancel your subscription or request a refund for unused credits under the previous terms, provided you do so within 30 days of the change notification. After that, continued use of the service constitutes acceptance of the updated policy. For questions about any update, please contact our support team.

Frequently asked questions

If you cancel after the 14-day window, you may still receive a prorated refund for the unused portion of an annual plan, provided you cancel within 30 days of the charge. Monthly plans are not eligible for prorated refunds after the initial 14 days.