Refund Policy

Overview of Refund Policy

This Refund Policy governs all refunds for products and services purchased through our astrology platform. It balances customer satisfaction with the unique challenges of delivering personalized digital content like birth charts, astrocartography maps, and premium reports. We commit to processing eligible refunds promptly while upholding standards for non-refundable items.

Refunds are available primarily for physical goods within 30 days of purchase, provided they remain unused and in original condition. Digital downloads, once accessed, cannot be refunded as they provide instant, tailored value based on your birth data. This approach aligns with industry norms for astrology tools and ensures sustainability.

By reviewing this policy, you gain clarity on what qualifies, how to proceed, and exceptions. We encourage checking product descriptions pre-purchase, as they detail refund status. For spiritual guidance products, satisfaction stems from accurate data input, so we offer free calculators to test compatibility first.

Ultimately, this framework reassures you: eligible refunds return full purchase amounts minus any shipping fees, processed securely to your original payment method.

Eligibility for Refunds

Eligibility hinges on product type and condition. Physical items, such as printed astrology posters or merchandise, qualify if returned within 30 days, unopened, and with proof of purchase. Defective items merit refunds regardless of time frame upon verification.

Digital products like our Birth Chart Calculator Premium Report or astrocartography charts do not qualify once downloaded or generated. These custom reports use your exact birth details, making them non-transferable and immediately valuable. Exceptions apply only if technical failure prevents access, confirmed by our team.

To check eligibility: review your order confirmation email, which flags refundable status. Common qualifying scenarios include wrong item shipped or packaging damage on arrival. Non-qualifying cases cover change of mind for digital goods or expired time windows.

This criteria ensures refunds serve genuine needs, fostering trust in our mystical yet practical services.

Non-Refundable Products and Services

Most of our offerings fall here due to their digital, personalized essence. Premium reports including Free Astrocartography Chart Calculator (Astro Map) upgrades, relationship compatibility charts, Vedic astrology charts, and Navamsa reports are non-refundable post-generation.

Why? These provide instant, bespoke insights based on your unique data, akin to custom consultations. Once delivered via email or download, value transfers irrevocably. Subscriptions auto-renew but allow cancellation anytime, prorated where applicable.

Other non-refundables: live readings, webinar recordings, and software licenses. Physical items become non-refundable if used or damaged by customer. This protects our artisan astrologers' craft while encouraging informed purchases via free tools.

Pre-purchase, browse free versions to gauge fit, minimizing regrets.

Refund Request Process

Initiate requests via our support portal or email. Log in to your account, navigate to 'Orders,' select the item, and click 'Request Refund.' Provide order details, reason, and photos if applicable.

Step-by-step:

1. Locate your order confirmation.
2. Submit ticket at hello@yesastrology.com with subject 'Refund Request - Order #XXXX'.
3. Include reason (e.g., defective, wrong item).
4. Await confirmation within 24-48 hours.
5. Ship physical returns to specified address if approved.

Our team reviews within 3 business days, approving eligible claims. Digital non-starters get polite explanations with alternatives like report revisions for data errors.

This process keeps things cosmic and efficient, resolving most issues swiftly.

Processing Time for Refunds

Approved refunds process in 5-10 business days, depending on payment method. Credit cards reflect in 3-5 days; PayPal in 5-7; bank transfers up to 10. Weekends and holidays extend this.

We notify via email upon initiation. Track status in your account dashboard. International refunds may add 2-3 days for currency conversion.

Expect full amount minus original shipping or fees for returns. Partial refunds apply for used items or restocking. Patience aligns with planetary transits; most complete within a week.

If delays occur, contact support proactively for updates.

Late or Missing Refunds

If 10+ business days pass without credit, first verify your bank statement and payment method. Delays often stem from processor holds.

Next steps:

• Check spam for confirmation emails.
• Contact your bank/card issuer to confirm receipt.
• Email our support with transaction ID for trace.

We investigate within 48 hours, partnering with gateways like Stripe or PayPal. Common fixes: manual reissues or disputes. Rarely, chargebacks harm future purchases, so collaborate first.

This safeguard ensures no refund vanishes into the ether, restoring balance swiftly.

Changes to This Refund Policy

We may update this policy to reflect platform evolution or legal needs. Changes post-date your purchase won't affect existing orders retroactively. We'll notify via email or site banner for active users.

Review periodically, especially before major buys. Last update noted at page top. By continuing use, you accept revisions.

This flexibility keeps our policy aligned with cosmic shifts and best practices, maintaining trust.

Questions on specifics? Our team clarifies impacts.

Contact Us for Refunds

Reach support at hello@yesastrology.com or via live chat (Mon-Fri, 9AM-6PM EST). Include order number, issue, and contact details for personalized aid.

Our astrologer-guided team empathizes with your journey, resolving refunds compassionately. Explore free Birth Chart Basics meanwhile.

We're here to realign your experience harmoniously.