# Refund Policy - URL: https://www.yesastrology.com/nl/refund-policy - Language: NL (Nederlands) - Site: https://www.yesastrology.com - Generated At: 2026-04-14T09:41:35.249Z ## Site Links - Home: https://www.yesastrology.com/nl - Tools: https://www.yesastrology.com/nl/tools - Blog: https://www.yesastrology.com/nl/blog - Authors: https://www.yesastrology.com/nl/authors ## Page Metadata - Page Type: Public page - Slug: refund-policy - Template: default - Reading Time: 7 min - Word Count: 1143 - Description: Our clear Refund Policy outlines eligibility, request process, processing times, and non-refundable digital astrology reports like birth charts and astrocartography maps. Get refunds for eligible purchases quickly and hassle-free. ## Canonical Links - Page: /nl/refund-policy ## Summary ### Overview Our clear Refund Policy outlines eligibility, request process, processing times, and non-refundable digital astrology reports like birth charts and… ## Intro ### Overview Discover our Refund Policy for astrology products and services. Learn eligibility criteria, step-by-step request process, processing times, and what qualifies as non-refundable to ensure a smooth experience. ## Content ### Body Our Refund Policy ensures fairness and transparency for all purchases on our astrology and spiritual guidance platform. Whether you've bought a premium birth chart report or an astrocartography map, we aim to make returns straightforward for eligible items while protecting the value of our digital offerings. This policy applies to all transactions, prioritizing quick resolutions for qualifying refunds. Digital products, such as personalized natal charts or relationship compatibility reports, are generally non-refundable due to their custom nature and immediate delivery. Understand your rights upfront to shop with confidence. Key highlights include a 30-day window for eligible physical items, a simple online request process, and dedicated support. We preview the full details below, including exceptions and next steps, so you can focus on your cosmic journey. ##### Overview of Refund Policy This Refund Policy governs all refunds for products and services purchased through our astrology platform. It balances customer satisfaction with the unique challenges of delivering personalized digital content like birth charts, astrocartography maps, and premium reports. We commit to processing eligible refunds promptly while upholding standards for non-refundable items. Refunds are available primarily for physical goods within 30 days of purchase, provided they remain unused and in original condition. Digital downloads, once accessed, cannot be refunded as they provide instant, tailored value based on your birth data. This approach aligns with industry norms for astrology tools and ensures sustainability. By reviewing this policy, you gain clarity on what qualifies, how to proceed, and exceptions. We encourage checking product descriptions pre-purchase, as they detail refund status. For spiritual guidance products, satisfaction stems from accurate data input, so we offer free calculators to test compatibility first. Ultimately, this framework reassures you: eligible refunds return full purchase amounts minus any shipping fees, processed securely to your original payment method. ##### Eligibility for Refunds Eligibility hinges on product type and condition. Physical items, such as printed astrology posters or merchandise, qualify if returned within 30 days, unopened, and with proof of purchase. Defective items merit refunds regardless of time frame upon verification. Digital products like our Birth Chart Calculator Premium Report or astrocartography charts do not qualify once downloaded or generated. These custom reports use your exact birth details, making them non-transferable and immediately valuable. Exceptions apply only if technical failure prevents access, confirmed by our team. To check eligibility: review your order confirmation email, which flags refundable status. Common qualifying scenarios include wrong item shipped or packaging damage on arrival. Non-qualifying cases cover change of mind for digital goods or expired time windows. This criteria ensures refunds serve genuine needs, fostering trust in our mystical yet practical services. ###### Factors Affecting Eligibility Several factors determine if your request succeeds. Time since purchase is primary: 30 days for most items. Product condition matters for tangibles; digital access logs confirm usage. Payment method influences too: credit cards process faster than bank transfers. International orders may face customs delays affecting timelines. Always include order number and reason for swift assessment. Avoid ineligibility by confirming details before buying, especially birth time for charts, as inaccuracies don't trigger refunds. Celestial scrolls representing non-refundable digital astrology products ##### Non-Refundable Products and Services Most of our offerings fall here due to their digital, personalized essence. Premium reports including Free Astrocartography Chart Calculator (Astro Map) upgrades, relationship compatibility charts, Vedic astrology charts, and Navamsa reports are non-refundable post-generation. Why? These provide instant, bespoke insights based on your unique data, akin to custom consultations. Once delivered via email or download, value transfers irrevocably. Subscriptions auto-renew but allow cancellation anytime, prorated where applicable. Other non-refundables: live readings, webinar recordings, and software licenses. Physical items become non-refundable if used or damaged by customer. This protects our artisan astrologers' craft while encouraging informed purchases via free tools. Pre-purchase, browse free versions to gauge fit, minimizing regrets. ##### Refund Request Process Initiate requests via our support portal or email. Log in to your account, navigate to 'Orders,' select the item, and click 'Request Refund.' Provide order details, reason, and photos if applicable. Step-by-step: 1. Locate your order confirmation. 2. Submit ticket at hello@yesastrology.com with subject 'Refund Request - Order #XXXX'. 3. Include reason (e.g., defective, wrong item). 4. Await confirmation within 24-48 hours. 5. Ship physical returns to specified address if approved. Our team reviews within 3 business days, approving eligible claims. Digital non-starters get polite explanations with alternatives like report revisions for data errors. This process keeps things cosmic and efficient, resolving most issues swiftly. ###### Required Documentation Strengthen your case with specifics. Attach receipts, screenshots of issues, and serial numbers for digital glitches. Clear photos of physical damage accelerate approvals. For data inaccuracies in charts, supply corrected birth info for potential re-generation, not refund. Incomplete submissions delay processing, so double-check before sending. Cosmic hourglass for refund processing times ##### Processing Time for Refunds Approved refunds process in 5-10 business days, depending on payment method. Credit cards reflect in 3-5 days; PayPal in 5-7; bank transfers up to 10. Weekends and holidays extend this. We notify via email upon initiation. Track status in your account dashboard. International refunds may add 2-3 days for currency conversion. Expect full amount minus original shipping or fees for returns. Partial refunds apply for used items or restocking. Patience aligns with planetary transits; most complete within a week. If delays occur, contact support proactively for updates. ##### Late or Missing Refunds If 10+ business days pass without credit, first verify your bank statement and payment method. Delays often stem from processor holds. Next steps: - Check spam for confirmation emails. - Contact your bank/card issuer to confirm receipt. - Email our support with transaction ID for trace. We investigate within 48 hours, partnering with gateways like Stripe or PayPal. Common fixes: manual reissues or disputes. Rarely, chargebacks harm future purchases, so collaborate first. This safeguard ensures no refund vanishes into the ether, restoring balance swiftly. Transforming zodiac for policy changes ##### Changes to This Refund Policy We may update this policy to reflect platform evolution or legal needs. Changes post-date your purchase won't affect existing orders retroactively. We'll notify via email or site banner for active users. Review periodically, especially before major buys. Last update noted at page top. By continuing use, you accept revisions. This flexibility keeps our policy aligned with cosmic shifts and best practices, maintaining trust. Questions on specifics? Our team clarifies impacts. ##### Contact Us for Refunds Reach support at hello@yesastrology.com or via live chat (Mon-Fri, 9AM-6PM EST). Include order number, issue, and contact details for personalized aid. Our astrologer-guided team empathizes with your journey, resolving refunds compassionately. Explore free Birth Chart Basics meanwhile. We're here to realign your experience harmoniously. ## FAQ - What is the time limit for requesting a refund?: Physical items qualify within 30 days of purchase if unused. Digital products are non-refundable once accessed. - Are digital astrology reports refundable?: No, premium reports like birth charts and astrocartography maps are non-refundable after download due to their custom, instant-delivery nature. - How do I start a refund request?: Submit a support ticket with your order number, reason, and evidence via the portal or email. Approval comes within 3 business days. - How long does refund processing take?: 5-10 business days, varying by payment method. Credit cards are fastest at 3-5 days. - What if my refund is late or missing?: Check your statement, then contact support with transaction ID. We trace and reissue within 48 hours. - Can I get a refund for incorrect birth data in my chart?: No refunds, but provide corrected data for a free re-generation if it's a technical input error. - How will I be notified of policy changes?: Via email or site banner for active users. Existing orders remain under original terms. - Who do I contact for refund help?: Email hello@yesastrology.com or use live chat. Include full order details for quick resolution. - How does overview of refund policy affect Refund Policy?: Overview of Refund Policy changes how Refund Policy should be read, especially when accuracy, context and interpretation details matter together. ## GEO and Discovery - Canonical URL: https://www.yesastrology.com/nl/refund-policy - Page LLMS URL: https://www.yesastrology.com/nl/refund-policy/llms.txt - Sitemap: https://www.yesastrology.com/nl/sitemap_index.xml - Sitemap (Global): https://www.yesastrology.com/sitemap_index.xml